CHAPTER 14 - CREATING COLLABORATIVE PARTNERSHIP
Organizations create and use teams, partnerships and alliances to :
- undertake new initiatives
- address both minor and major problems
- capitalize on significant opportunities
Collaboration system : Supports the work of teams by facilitating the sharing and flow of information.
Two categories of collaboration :
1. Unstructured collaboration (information)
- includes document exchange, shared whiteboard, discussion forums and email.
- involves shared participation in business processes such as workflow in which knowledge is hardcoded as rules.
- knowledge management system
- content management system
-workflow management system
- groupware system
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