CHAPTER 14 : CREATING COLLABORATIVE PARTNERSHIP

CHAPTER 14 - CREATING COLLABORATIVE PARTNERSHIP

Organizations create and use teams, partnerships and alliances to :

• undertake new initiatives
• address both minor and major problems
• capitalize on significant opportunities

Organizations create teams,partnerships and alliances both internally with employees and externally with other organizations.

Collaboration system : Supports the work of teams by facilitating the sharing and flow of information.

Two categories of collaboration :

1. Unstructured collaboration (information)

• includes document exchange, shared whiteboard, discussion forums and email.

2. Structured collaboration (process)

• involves shared participation in business processes such as workflow in which knowledge is hardcoded as rules.

Collaboration system includes :

- knowledge management system

- content management system

-workflow management system

- groupware system