SAMSUNG

Choose and study one one website. for example Air Asia,Zalora and analyse the following based on the chosen website.

effectiveness IT metrics :-
-Usability
-Satisfaction
-Conversion rate

Efficiency in IT metrics:-
-Throughput
-Transaction speed
-System availability
-Information accurancy
-Web traffic
-Response time

 From the above i would like to choose Samsung

 

Effectiveness IT Metrics :

Focus on organization's goals, strategies, and objectives.

•  Usability

           Samsung produce a friendly website because user can visit their website at any time and they 

           do not have to insert a password  whenever they want to visit this website. This ebsite also 

           provide button 'search' so that user can search the item that they want to find.

• Customer Satisfaction

          Measure by benchmarks as satisfaction surveys, percentage of existing customers retained, and

          increases in revenue dollars per customer.

• Conversion Rate

          This situation will happen when customer click, see and buy their products.

• Financial

          They get a positive feedback and have earned a high profit.

          Samsung said that operating profit would be 8.1 trillion won, or about $7 billion, in the second quarter, compared with 6.9 trillion won a year earlier. The numbers released on Thursday were preliminary; Samsung will post its final earnings later this month.Jul 6, 2016

Effeciency IT Metrics :

Measure the performance of the IT system itself including throughput, speed, and availability.

• Throughput

          Samsung provide all information that needed by customers. 

• Transaction Speed

          Time needed to get the information is less. 

• System Availability

          User still can access this website after midnight.

• Information Accuracy

          Samsung provide the latest information about their product which is Samsung Edge 7 and 

          Samsung Galaxy S7.

• Web Traffic

          Includes a host of benchmarks such as the number of page view, the number of unique visitor

          and the average time spent viewing a Web page.

• Response Time

         User can get the information only in few click. They can get all the information that they need.